Management and supervisory training using hands-on, practical every day approaches to building competency and confidence. Lee Ann is the developer and primary faculty for the Middle Management Academy, an intensive 4-day behavioral-healthcare specific course cosponsored with NCCBH. Lee Ann also works extensively with individual provider organizations to improve accountability through performance management.

Operational assessment and technical assistance to behavioral health care providers and authorities during system change, providing practical tools and education to facilitate successful transitions for consumers, providers, and the behavioral health system.

Developing and applying methods to enhance the effectiveness and compliance of community-based care, especially under Medicaid reimbursement. Focusing on the front-line clinical supervision and the organizational flow of clinical management, Lee Ann has assisted providers to enhance the quality of outcomes for their consumers while improving organizational productivity, financial performance, and employee retention.